Founded By The Trades. Built For Techs. Loved By Leaders.

AI Coach
built for the trades

AI coaching at every step — prepare, perform, and close strong.

Pre-job insights
Fully set in 20 min
On-the-job coaching
No micromanagement
CSR support
M2M
Bot options
Pre-job insights
Fully set in 20 min
On-the-job coaching

Customers

Who Is CxC for?

Our product is designed to make life easier for everyone in the field service industry:

Field teams

CSR

leaders

coaches

Field teams1

CSR

Leaders

Key Features

Game-Changing Features for Smarter Work

Pre-job insights

Walk in ready with customer history, key details, and past interactions.

On-the-job coaching

Get smart insights to troubleshoot, communicate, and close deals with confidence.

CSR support

Convert more calls into booked jobs with AI-powered call insights—no more manual notes.

Bot marketplace

AI-powered bots for trust-building, sales, communication, performance tracking and many more

Bot marketplace

First-ever bot marketplace for home services

Stop using one-size-fits-all solutions. CxC’s AI Bot Marketplace provides specialized bots for every role including field techs, CSRs. Grab the bots you need, cut out hassle, boost sales, and make customers happier.

Job Summaries
Intent Detection
Pre-Job Insights
Upsell Alerts
CSR-Technicians Sync
Job Summaries
Intent Detection
Pre-Job Insights
Upsell Alerts
CSR-Technicians Sync

CSR Performance

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

Summary

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

Intent Level

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

Color Code Coaching

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

DISC Coaching

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

CSR Performance

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

Summary

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

Intent Level

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

Color Code Coaching

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

DISC Coaching

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

Myers–Briggs Coaching

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

Technician Performanc...

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

Relationship Building

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

Arrival

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

Internal Processes

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

Myers–Briggs Coaching

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

Technician Performance Improvement Bot

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

Relationship Building

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

Arrival

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

Internal Processes

CxC

verified

Bot runs – 154

$0.673

Analyzes DISC profiles and guides techs on better communication.

How does it work

Where the Work Happens, CxC Delivers

CxC fixes the gaps that waste time, lose jobs, and slow teams down without micromanaging

Field teams

Problem

Important service details get missed, and jobs don’t close...

Old Way

Relying on memory and scattered notes

Better with CxC

Jobs start with context, solutions are explained clearly, and more customers say “yes”

CSR

Problem

Too much time spent typing notes and chasing details...

Old way

Manually logging calls and hoping nothing gets missed

Better with CxC

Calls are summarized automatically, making booking faster and more accurate

Leaders

Problem

No easy way to track performance or know who needs help...

Old Way

Relying on ride alongs and inconsistent feedback

Better with CxC

Track performance with role-based insights and full visibility

Coaches

Problem

Coaching doesn’t scale when it’s one person at a time...

Old Way

Time gets spent on check-ins instead of actual progress

Better with CxC

One coach can support the whole team with no chasing, no burnout

The only AI bot marketplace built for fieldwork.
What’s getting solved first?

The only AI marketplace built for the trades. What bot will you try first?

Testimonials

Real results, real voices

 “Before, I’d walk into jobs guessing. Now I’ve already seen the summary, I know what matters to the homeowner, and I can focus on solving the problem. It’s a huge confidence boost.”

Michael Plumbing Technician

 “I don’t take notes anymore. The summaries are already there when the call ends, and the handoff to techs is way smoother.”

Lindsey CSR

“CxC helps my team show up sharper and sell smarter. We’re not just closing more—we’re doing it with less stress and better service.”

Aaron HVAC Business Owner

“It’s like having a heads-up before the door opens. I know what the customer’s been through and how to talk to them. No more walking in blind.”

Alex Electrical Technician

 “With CxC, I finally have real insight into how calls are handled. I can coach more clearly and spend less time listening to hours of recordings.”

Lauren Service Manager

Why CxC

Why CxC works for you

FAQ’s

Questions are often asked to us

Supercharge your team’s confidence with AI insights without overcomplicating the process.

CxC is an AI coaching platform built by the trades for the trades. It supports technicians with on-the-job guidance, helps CSRs handle calls more effectively, gives leaders visibility into performance, and lets coaches create and share bots to scale their impact.

CxC is for anyone in the trades aiming to improve performance without extra oversight. CSRs get help booking smarter through summaries and job history. Technicians get coaching in the field, learn what works, and close with more confidence. Leaders can track progress and process without micromanaging. Coaches create bots that automate guidance and grow their reach.

CxC listens to real interactions, identifies key moments, and delivers coaching that sticks. From missed steps to objection handling, it flags what matters and helps the team improve on the job.

Skepticism is normal at first. But once results show up—better calls, stronger upsells, more wins—adoption follows. Coaching becomes something the team actually wants.

CxC is not just for reviewing what happened. It helps the team perform while the job is still in motion. Bots focus on real behavior and decisions, giving feedback that is practical, role-specific, and easy to act on.

CxC includes the first AI bot marketplace built for the trades. Dozens of bots are available for specific needs, like homeowner context, call evaluation, or sales coaching. Every bot brings direct value to the job.

Setup takes about 20 minutes. Just log in, connect to ServiceTitan, and start turning on bots.

Yes. It connects smoothly with no workflow disruptions.

No. CxC works across the whole team, from techs to CSRs to leaders.

No training needed. The app is simple to use and designed to support the team as they work.

Download the AI Coach
for the Field

Review key moments, spot trends, and grow with AI-powered coaching that fits your day.